At Hoan Nghia Cinnamon, we appreciate your trust in our commitment to providing the highest quality agricultural products. Our Returns & Exchanges Policy is designed to ensure a smooth and transparent process for our valued customers.
Returns Policy
We recognize the fact that there could be occasions when you want to return an item. You have the flexibility to return any unopened and undamaged product within 30 days of the original purchase date for a full refund. Please note that while the product cost will be fully refunded, shipping costs will not be included in the refund.
To get started with a return, kindly follow these comprehensive steps:
- Contact our dedicated customer service team at hanoicinnamon1@gmail.com to request a return authorization number. Our team will guide you through the process.
- Once you have received the return authorization number, clearly write it on the outside of the package.
- Deliver the item back to our state-of-the-art facilities at the following address.
Company name: Hoan Nghia Cinnamon
Number: +84 961 504 190
Address: 558 Quang Trung Street, La Khe, Ha Dong, Hanoi, Vietnam
Upon receiving the returned item, our team will promptly process your refund, ensuring a hassle-free experience.
Exchanges Policy
We believe that preferences may change, and you might want to exchange an unopened and undamaged product for a different item. You can initiate an exchange within 30 days of the original purchase date. Please be aware that shipping costs will be applied for exchanges.
- To facilitate an exchange, follow these detailed steps:
- Contact our customer service team at hanoicinnamon1@gmail.com to request an exchange authorization number. Our team will assist you in selecting the alternative product.
- Clearly write the exchange authorization number on the outside of the package.
- Deliver the item back to our advanced facilities at the address provided below:
Company name: Hoan Nghia Cinnamon
Number: +84 961 504 190
Address: 558 Quang Trung Street, La Khe, Ha Dong, Hanoi, Vietnam
Once we receive the returned item, we will promptly process the exchange, ensuring you receive the desired product without delay.
Damaged or Defective Products
We would like to apologize for any disruption caused by receiving a faulty or damaged product. Please contact our customer service team immediately at hanoicinnamon1@gmail.com. We are committed to arranging a replacement or issuing a refund promptly.
Exceptions
Certain items are not eligible for return or exchange. These include:
- Clearance items
- Gift cards
- Products purchased with a discount code
Contact Us
For any questions, concerns, or additional clarification regarding our Returns & Exchanges Policy, our knowledgeable and friendly customer service team is here to assist you. Reach out to us at hanoicinnamon1@gmail.com.
Thank you for choosing Hoan Nghia Cinnamon. Your satisfaction is our priority!
Website: https://hncinnamon.com/
Number: +84 961 504 190
Address: 558 Quang Trung Street, La Khe, Ha Dong, Hanoi, Vietnam